Director of Health Systems Change

Narrative Nation Inc.

Anywhere Remote only

Full time

US$80-110k (annually)

Jul 30

Narrative Nation Inc., is looking for a Director of Systems Change to grow and lead our hospital pilots and health system work, develop transformative and impactful use of our qualitative Black patient experience data among health system stakeholders, and advance the mission of our groundbreaking digital platform.

Irth, as in Birth but without the B for bias, is the first-of-its-kind digital platform to address racism and bias in maternity and infant care. The "Yelp-like" consumer-facing, review and recommendation app, allows Black and brown women and birthing people to find and leave reviews of Ob/GYNs, birthing hospitals, and pediatricians. On the back end, Irth turns our unique database of qualitative experiences of parents of color into quantitative data to, among other things, better inform hospital QI and patient safety practices, and anti-bias efforts, and embed community-centered data into hospital performance improvement efforts.

The director oversees and expands the systems change work of the Irth app, managing our growing portfolio of existing hospital pilots and partnerships, expanding health system partnerships, overseeing the data analysis and hospital implementation phases, and leading dissemination efforts. Our goal is to facilitate the accessibility, understanding, and active use of Irth data to improve the quality of care for Black women and birthing people of color.

We need a smart, driven person to co-create this new model for centering the lived experience of care into QI and other performance metrics. This is an opportunity to innovate how community voices and qualitative experiences can be embedded into various metrics for hospitals, payers, and providers. Our ideal candidate has an entrepreneurial spirit to build a new model and business, a passion for maternal health equity and justice, and can thrive in a fast-moving, start-up environment.


Manage and expand the hospital pilot and partnerships process including developing working groups, setting milestones, and devising recommendations based on Irth reviews. Build out a structure to operationalize Irth health system pilots.

Work with our data analysts to determine how our qualitative analysis of patient experiences can translate into impactful QI and patient safety information and hospital/health system improvement plans.

Identify voids in current hospital QI work and define potential future uses of Irth's platform and data, including developing an upstream strategy for incorporating Irth metrics and hospital pilot results into city, state, and federal, regulatory systems.

Work with app development, marketing, and communications teams to create and disseminate reports, briefs, webinars, and other content to articulate the story of Irth's data and impact.


Bachelor's degree required. Master's degree in health system administration or policy preferred. Some perinatal clinical background is a plus, but not required.

Strong understanding of hospital operations, including patient experience, and hospital performance methodology required, with an understanding of the health care regulatory framework preferred.

Ability to work in a start-up, entrepreneurial environment and to creatively problem solve and build relationships with health system stakeholders and community-based organizations.

Excellent communication and presentation skills.

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Narrative Nation Inc.

We create narrative-centered technology & multi-media platforms to drive equity and justice for maternal and infant health.